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October 9, 2019
Greenwood County Hospital Establishing Patient and Family Engagement Practices
Eureka, Kan. – Greenwood County Hospital (GWCH) is taking steps to provide better-quality health care, more-efficient care, better patient and employee satisfaction, and improved population health. Through their participation in the Patient Satisfaction Learning Community 2019 Project, GWCH is working to better engage patients and families as part of the care team. During this project, the Kansas Hospital Education and Research Foundation is working directly with participating hospitals on behalf of the Kansas Department of Health and Environment. This improvement project includes the utilization of best practices in the area of patient and family engagement and application of the Institute for Healthcare Improvement (IHI) Collaborative Model which helps organizations make breakthrough improvements in support of change.
Five hospitals are participating in the state-wide project. GWCH is focusing on improving communication with patients and families so their priorities and choices drive the delivery of care. By involving patients and families, GWCH will improve patient safety, outcomes, patient satisfaction and employee engagement and retention.
“Change in care delivery is inevitable. With the shifting health care landscape, providers are being held more accountable for delivering the best care to their consumers. This project gives us the tools to do so in a series of steps that produce impactful results for all involved," said Sandra Dickerson, CEO or Greenwood County Hospital. Providers participating in the Patient Satisfaction Learning Community 2019 Project have chosen to do so with no incentive outside of providing the highest quality care possible. Those who truly benefit are the consumers who choose proactive organizations like GWCH for their health care needs.
This project was federally funded through KDHE-BCHS-FLEX Program. The FLEX program is managed by the Federal Office of Rural Health Policy, Health Resources and Services Administration, U.S. Department of Health and Human Services.
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About Greenwood County Hospital
Greenwood County Hospital (GWCH) is a not for profit, licensed 25 bed Critical Access Hospital serving the county of Greenwood as well as outlying trade areas. The current hospital opened its doors to the public on June 3, 1956. The hospital's mission: To commit ourselves to providing compassionate high quality care in our communities. The hospital's vision: To strive to excel in the detection and treatment of illness and injury and to promote prevention and wellness through health education in our communities. We envision healthy, fulfilling lives for those we serve. Greenwood County Hospital values patients by providing personalized care through all stages of life, by helping patients maintain healthy independence in the community and by providing care that centers on the patient and family.
About Kansas Hospital Association Education and Research Foundation
Established in 1969 by the Kansas Hospital Association, the Kansas Hospital Education and Research Foundation’s mission is to facilitate collaboration and innovation to improve health delivery for Kansas communities. KHERF leverages grants and other funding to support projects, serving in a leadership role, as a partner in developing projects or simply serves as an administrator for grants and sub-contracts that are consistent with KHERF’s vision and values. To learn more, visit kherf.org
About Kansas Department of Health and Environment
KDHE’s mission is to protect and improve the health and environment of all Kansans. Through education, direct services and the assessment of data and trends, coupled with policy development and enforcement, KDHE will improve health and quality of life. They prevent illness, injuries and foster a safe and sustainable environment for the people of Kansas. To learn more, visit kdheks.gov.